'But you’re advertising it': Customer requests holiday drink from coffee shop, barista refuses to make it because 'it's after Christmas'

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    I can't order a drink you're advertising and have open ingredients for? FINE Not sure if it fits in here or there is a more suitable sub, but here goes. I'm in the UK and was with friends at one of the main coffee shop brands. I won't say which one but it's similar to Costalot. It was a few days after Christmas last year (important for later).
  • 03
    When I was served by the barista, it was obvious i was going to have an 'experience'. This guy acted haughtily and spoke to people with a sneer, and came across like he considered himself a prince amongst men. He had a long floppy fringe that he kept brushing out of his contempt-filled eyes every few seconds. He clearly didn't want to be there or deal with the likes of me. Awkward for both of us. It was a two man team so a barista would take the order and make the drink. So he had to make whatev
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    It was very early January, and the shop still has advertisements up for Christmas seasonal drinks. I'm a fan of uncommon flavoured coffee or hot chocolate and said shop was advertising a Black Forest Hot Chocolate. Black Forest is basically dark chocolate, black cherry and cream. I ordered one and the barista looked me up and down and sneered "that's a Christmas drink"
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    Me - "Yes" Barista - "It's after Christmas" Me - "Yes" Barista, smirking - "So I can't make you a Christmas drink"
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    Me - "But you're advertising it and you've still got the ingredients open behind the counter" This drink is basically a shot of the flavoured sauce, hot chocolate, and cream on top. It's not that onerous or taxing to make compared to a normal hot chocolate. It's literally a normal hot chocolate with a flavour syrup put in.
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    Barista, sighing and rolling his eyes "it's not available right now" I wondered if he was being a tool for some unknown superiority complex, was being lazy and didn't want to make this beverage, or if there really was some directive. So I threw up a weather balloon question
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    Me - "ok fine. In that case, would i be able to buy a single shot of a flavoured syrup please? It says they are 35p on the board" Barista, dismissively - "I don't see why not"
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    Me - "can I order a shot of the black cherry syrup there, but in a medium sized takeaway cup?" Barista tuts and silently turns, gets a shot of said syrup in a cup for me and contemptuously places it in front of me. "Anything else?" he sneers. Cue my malicious compliance...
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    I slide cup back to him and say "can you make a medium hot chocolate in this cup for me please, and stir it well before you put the whipped cream on top?"
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    Barista grimaces and realises that I've followed his Instructions completely and still got myself a Black Forest hot chocolate.
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    I stand and watch him make it, which he does with the most reluctant and bitter energy imaginable. For the record, it was pretty good.
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    nomercles I live near San Francisco, and used to be a barista. You can't turn around without running into a coffee shop with this guy in it. I think there's an entire chain here that specializes in that guy. Except they refuse to make you anything except black coffee that literally takes 8 minutes to make. For one cup. I am so confused by that.
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    I would love to know what happened to make it so hard to just get a cup of drip coffee where I put my own cream and sweeteners into. (And I'm a driving instructor, so if I'm teaching in SF that day, it's all but impossible. It's either Starbucks with no parking, or it's ultra pretentious snobby coffee that costs me a month's paycheck and comes with a side order of attitude.)
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    wwalken I was a barista for a few years and it was one the best jobs I ever had. Part of it was because it was a great family owned company out of Louisiana and the other part was my coworkers. We had fun and weren't afraid of work. We treated our customers well, making them enjoy and look forward to seeing us every day. We also had customers come in almost looking for a fight, because let's be honest, there will always be "that guy" type of employee ready to besmirch thy good barista name. You
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    In my shop, we can't sell seasonal drinks after the season has passed. There's an allergen book which changes with the menu. If you were caught with old menus or using old stock after a change you'd be in deep food safety issue. 117 Reply Share NoShameInternets. Also, absolutely no way we were allowed to take that cup back and add something else to it after it had been handled by the customer.
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    Guamonice In his defense, I used to work at a coffee shop and sometimes drinks would be taken out of the system before new advertisements were sent it. We would be advertising a drink but we couldn't make it. Sure I would usually just make stuff anyway and charge customers something that was a similar price but you never know what kind of day someone is having.
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    7thSparro schadenfreud does lend a certain quality to a coffee hahahaha
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    Slow-llama As someone who worked in the same chain coffee shop as the one you went to, I can honestly say that in my store we would literally make whatever the customer wanted if we had the syrups. A lot of the time it was no longer on the till, but we could put the syrup through then the drink. The barista was just being a p Р

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